ey441 Casino Privacy Policy

1. Scope and Data Controller

1.1 This Privacy Policy applies to all personal data collected and processed by ey441 Casino ("ey441," "we," "us," "our") in connection with the operation of the online gaming platform accessible at ey441.cam, including all game categories, the sportsbook, account management functions, customer support, and promotional activities.

1.2 ey441 Casino is the personal data controller with respect to the information it collects from registered players and website visitors. As a PAGCOR-regulated gaming operator, ey441 processes personal data in accordance with Republic Act No. 10173 (the "Data Privacy Act of 2012" or "DPA"), its Implementing Rules and Regulations, and applicable PAGCOR data governance directives.

1.3 By registering an account on ey441.cam, depositing funds, or using any part of the ey441 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2. Personal Data We Collect

ey441 collects personal data through multiple touchpoints during your use of the platform. The categories of data collected and the context in which they are gathered are set out below.

2.1 Registration Data

When you create an ey441 account, we collect: full legal name, date of birth, residential address (including city, province, and postal code), Philippine mobile number, and email address. This information is required to create your account and is used for identity verification, account communication, and PAGCOR compliance purposes.

2.2 Identity Verification (KYC) Documents

To comply with PAGCOR KYC requirements and Republic Act No. 9160 (Anti-Money Laundering Act), ey441 collects copies of government-issued identity documents before processing withdrawals. Accepted documents include PhilSys National ID, UMID, Philippine passport, and LTO driver's license. We may also collect proof of payment method ownership (e.g., a screenshot of your GCash account showing your registered name).

2.3 Financial and Transaction Data

ey441 records all financial transactions associated with your account, including deposit amounts, deposit methods, withdrawal requests, withdrawal methods, bonus claims and usage, and complete gaming transaction histories. Payment method details (e.g., GCash mobile number, bank account last four digits) are stored to facilitate future transactions and to comply with financial record-keeping obligations.

2.4 Usage and Technical Data

When you access ey441.cam, our systems automatically collect technical data including: IP address, device type and operating system, browser type and version, session duration, pages visited, game sessions played, and referring URL. This data is used to maintain platform security, detect fraudulent activity, improve platform performance, and fulfil PAGCOR audit requirements.

2.5 Communications Data

If you contact ey441 support via live chat, email, or any other communication channel, we retain records of those communications, including the content of messages and any attachments. These records are used to resolve support queries, maintain service quality, and document compliance with player interaction standards.

3. How We Use Your Personal Data

The table below sets out the primary purposes for which ey441 processes personal data and the categories of data used for each purpose.

3.1 Marketing Communications. ey441 may send you promotional emails, SMS notifications, and platform notifications about bonuses, new games, and special offers where you have provided consent to receive marketing communications. You may withdraw this consent at any time by updating your account notification preferences or by contacting ey441 support directly.

4. Legal Bases for Processing

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, ey441 processes personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between ey441 and the player — including account management, transaction processing, and customer support.
• Legal Obligation: Processing required to comply with applicable Philippine law, including PAGCOR licensing requirements, the Anti-Money Laundering Act (RA 9160 as amended), the Data Privacy Act (RA 10173), and related regulatory directives.
• Legitimate Interests: Processing necessary for ey441's legitimate interests, including fraud detection, platform security, responsible gaming monitoring, and service improvement — where these interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

5. Data Sharing and Disclosure

5.1 Service Providers. ey441 shares personal data with trusted third-party service providers who assist us in operating the platform. These include payment processors (such as GCash and Maya), game software providers, KYC and identity verification services, cloud infrastructure providers, and customer support platform providers. All service providers are bound by contractual data processing agreements that restrict them from using your data for any purpose other than the service they provide to ey441.

5.2 Regulatory Authorities. ey441 is required by Philippine law to disclose certain player data to PAGCOR, the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities upon lawful request or as part of ongoing regulatory reporting obligations. Such disclosures are made strictly as required by law.

5.3 No Sale of Data. ey441 does not sell, rent, trade, or otherwise transfer your personal data to any third party for that party's own commercial purposes. We do not share your data with advertising networks or data brokers.

5.4 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or substantially all of ey441's assets, your personal data may be transferred as part of that transaction. ey441 will notify affected players before their personal data becomes subject to a different privacy policy and provide the option to request deletion where permitted by law.

5.5 Cross-Border Transfers. Some of ey441's service providers may process data outside the Philippines. Where such transfers occur, ey441 ensures that appropriate contractual safeguards are in place consistent with the requirements of the Data Privacy Act and the National Privacy Commission's guidelines on cross-border data transfers.

6. Cookies and Tracking Technologies

6.1 ey441 uses cookies and similar tracking technologies on ey441.cam to maintain your session, remember your preferences, detect fraudulent activity, and analyse platform usage patterns. Cookies are small data files stored on your device by your browser.

6.2 Essential Cookies are required for the platform to function. They manage your login session, maintain your account balance display, and enable core security features. These cookies cannot be disabled without breaking core platform functionality.

6.3 Analytics Cookies collect anonymised data about how players use the ey441 platform, which pages are visited most frequently, and where technical errors occur. This data is used solely to improve platform performance and is not linked to individual player identities in its aggregated form.

6.4 Managing Cookies. You may manage non-essential cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of parts of ey441.cam. ey441 does not use third-party advertising cookies or share cookie data with external advertising networks.

7. Data Retention

7.1 ey441 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, to comply with applicable Philippine legal obligations, and to satisfy PAGCOR record-keeping requirements.

7.2 Active Accounts. Personal data associated with an active ey441 account is retained for the duration of the account relationship.

7.3 Closed Accounts. Upon account closure, ey441 retains player records — including identity verification documents, transaction history, and account activity logs — for a minimum of five (5) years from the date of closure, as required by PAGCOR and applicable AMLA record-keeping obligations.

7.4 Communications Records. Customer support communications are retained for a period of three (3) years from the date of the last interaction or such longer period as may be required by applicable law.

7.5 After the applicable retention period expires and all legal obligations have been satisfied, personal data is securely deleted or anonymised in a manner that prevents re-identification.

8. Data Security

8.1 ey441 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and ey441.cam.
• Encryption of sensitive data at rest within ey441's database infrastructure.
• Hashed storage of account passwords — passwords are never stored in plaintext.
• Role-based access controls limiting internal access to personal data to authorised personnel with a documented legitimate need.
• Regular security assessments and penetration testing of the ey441 platform.
• Monitoring systems to detect and respond to unusual access patterns and potential security incidents.

8.2 Data Breach Notification. In the event of a personal data breach that poses a real risk of serious harm to affected players, ey441 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players as soon as practicable thereafter, consistent with NPC guidelines and the Data Privacy Act.

8.3 While ey441 takes robust security measures, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords, enable two-factor authentication, and contact ey441 support immediately upon suspecting any unauthorised access to their account.

9. Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ey441. To exercise any of these rights, contact ey441 support via live chat or at [email protected]. We will respond within the timeframes required by the DPA and NPC guidelines.

10. Children's Privacy

10.1 The ey441 platform is strictly prohibited for use by persons under 21 years of age. ey441 does not knowingly collect personal data from individuals below the age of 21. This restriction applies to all game categories, the sportsbook, and all account management functions.

10.2 If ey441 becomes aware that personal data has been collected from a person under 21, the relevant account will be immediately suspended, the data will be deleted consistent with PAGCOR requirements, and the matter will be reported as required by law.

10.3 Parents and guardians are advised to use parental control software to restrict minors' access to online gambling platforms. If you believe a minor has created an account on ey441.cam, contact our support team immediately at [email protected].

11. Third-Party Links and Integrations

11.1 The ey441 platform integrates with third-party payment providers, including GCash, Maya, and Philippine banking institutions, for the purpose of processing deposits and withdrawals. These integrations are governed by the privacy policies of the respective payment providers. ey441 is not responsible for the privacy practices of third-party payment services, and players are encouraged to review those providers' privacy policies directly.

11.2 ey441 is not responsible for the content or privacy practices of any third-party websites that may be linked from the ey441 platform. This Privacy Policy applies solely to the ey441.cam platform and its directly operated services.

12. Updates to This Privacy Policy

12.1 ey441 reserves the right to update this Privacy Policy periodically to reflect changes in our data processing practices, applicable Philippine law, NPC guidance, or PAGCOR regulatory requirements. The effective date at the top of this page will be updated whenever material changes are made.

12.2 Where changes are material, ey441 will provide notice via the platform or to your registered email address prior to the changes taking effect. Your continued use of the ey441 platform after notice of updates constitutes acceptance of the revised Privacy Policy. If you do not accept the updated Policy, you should cease using the platform and may request account closure.

13. Contact and Complaints

13.1 For any questions, concerns, or requests related to this Privacy Policy or ey441's data processing practices, please contact the ey441 Data Privacy team through the following channels:

• Live Chat: Available 24/7 at ey441.cam — English and Tagalog supported. This is the fastest resolution channel.
• Email: [email protected] — responses within 24 hours on business days.

13.2 NPC Complaints. If you are not satisfied with ey441's response to a data privacy request or complaint, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the regulatory authority responsible for administering and enforcing the Data Privacy Act of 2012.

For more information about your rights and gaming-related responsible use of the ey441 platform, see our Responsible Gaming and Terms & Conditions pages.